Order from Kahha

You must have full authority to logging in, to submit an order for products through our site.Check your login details. Your login username is the email address you used for registration.If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.

Shipping and Delivery

We ship worldwide.Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used.Usually, the product can be reached within 30 days .If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

 

Payments

We accept credit card, PayPal, etc, as the payment methods.

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Return

We accept returns, buyer bears all cost related to returning a product. A product is considered returned when it is back in our warehouse.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

1. 1. 1. 1. 1. 1. The original order number
               2. The reason for the exchange
               3. Photographs clearly showing the problem with the item
               4. Details of the requested replacement item: the item number, the name and color
               5. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.